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Privacy Policy

Effective Date: [16/08/2024]

Valesa Lda. ("we," "our," or "us") operates the website https://www.praia-de-santos-azores.com and the Praia de Santos Exclusive Villa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect the following types of personal data to provide and improve our services:

1.1. Personal Information

  • Name: To identify and communicate with you.

  • Email Address: For booking confirmations, communication, and updates.

  • Phone Number: For contact regarding bookings and guest services.

  • Payment Information: Payment details are collected through our secure payment processors. These details are encrypted, and we do not store or access this information directly.

1.2. Automatically Collected Information

  • Log Data: We may collect information that your browser sends whenever you visit our website, such as your IP address, browser type, browser version, the pages you visit, the time and date of your visit, and other statistics.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies provided by the Wix platform to enhance your experience on our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Booking Processing: To facilitate your reservation and provide you with the services you request.

  • Communication: To contact you regarding your booking, respond to inquiries, and provide updates.

  • Security and Fraud Prevention: To protect our services and users from unauthorized activity.

  • Legal Obligations: To comply with applicable laws and regulations.

3. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your information may be shared in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Retention

We retain your personal data for a period of 5 years, or as long as necessary to fulfill the purposes outlined in this policy. You have the right to request the deletion of your data at any time.

5. Your Rights

You have the following rights concerning your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Rectification: You can request corrections to any inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal data. We will process such requests within 48 hours.

  • Data Portability: You can request that we transfer your personal data to another service provider.

To exercise these rights, please contact us via the live chat option on our website or at info@praiadesantosguesthouse.com.

6. Security of Your Information

We take the security of your data seriously. All payment information is encrypted, and we implement various security measures to protect your personal data from unauthorized access, disclosure, or alteration.

7. California Privacy Rights

If you are a California resident, you have the following additional rights:

  • Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you.

  • Right to Delete: You can request that we delete your personal data.

  • Right to Opt-Out: You can opt out of the sale or sharing of your personal data by contacting us via live chat.

8. GDPR Compliance

For users in the European Union:

  • Data Controller: Valesa Lda. is the data controller responsible for your personal data.

  • Legal Basis for Processing: We process your data based on your consent, the performance of a contract, or our legitimate business interests.

  • Data Transfers: We do not transfer your personal data outside the European Union.

  • Breach Notification: In case of a data breach, we will notify affected users via email as soon as possible.

9. Do Not Sell or Share My Personal Information

We do not sell or share your personal information with third parties for commercial purposes. If you wish to manage your data preferences, please contact us via live chat or email.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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